Privacy Notice – HAMEL Kepong Flagship

Effective Date: 24 August 2026
Privacy Notice Version: 2026-08-24-v1

HAMEL Kepong Flagship respects your privacy and is committed to protecting your personal information.

Who We Are

HAMEL Kepong Flagship is a professional car care service provider located in Kepong, Kuala Lumpur, Malaysia.

Our services include:

• Car Tinting
• 9H Ceramic Coating
• Paint Protection Film (PPF)
• Car Wrapping

Website: https://hamelkepong.com
Phone / WhatsApp: +60 17-549 5496

Information We Collect

When visitors contact us through our website, WhatsApp, enquiry forms, booking forms, or other communication channels, we may collect information such as:

• Name
• Phone / WhatsApp number
• Email address, if provided
• Vehicle model or vehicle details
• Service you are interested in
• Messages or enquiries
• Appointment or booking information
• Customer service and enquiry status

Website and Advertising Attribution Information

When you visit our website, we may also collect limited technical and attribution information where applicable, including:

• Landing page information
• Referral information
• Campaign parameters such as UTM information
• Advertising click identifiers where applicable
• Information necessary for website security, fraud prevention, and system operation

This information may help HAMEL Kepong understand how customers discover our services and measure the effectiveness of our advertising.

How We Use Your Information

The information we collect may be used to:

• Respond to enquiries
• Provide quotations
• Arrange appointments or service bookings
• Communicate with customers
• Provide customer and after-sales support
• Maintain enquiry, booking, and service records
• Improve our website and customer experience
• Protect our website and systems against misuse or security threats
• Measure advertising performance where applicable and permitted

Enquiry Consent

When you submit an enquiry through our website, you may be asked to confirm that you agree to HAMEL Kepong collecting and using the information you provide for the purpose of responding to your enquiry, preparing quotations, arranging bookings, and providing customer service.

Optional Advertising Measurement

HAMEL Kepong may provide a separate optional choice allowing you to agree to the use of information associated with your enquiry for advertising measurement and campaign attribution.

This optional advertising measurement consent is separate from the consent required to process your enquiry.

You may still submit an enquiry or request HAMEL Kepong services without agreeing to optional advertising measurement.

Cookies

Our website may use cookies or similar technologies to operate the website, maintain necessary website sessions, improve user experience, protect website security, and understand website traffic.

Where advertising or analytics technologies require an additional choice or consent, they should be handled separately where applicable.

Data Retention

HAMEL Kepong does not intend to keep personal information longer than reasonably necessary for its authorised purpose.

Our current website lead-management system is designed around the following operational retention periods:

• Website attribution/session information: up to 90 days
• Unqualified enquiry records: up to 180 days
• Qualified lead or customer records: up to 730 days
• Security logs: up to 30 days

Information may be retained for a different period where reasonably necessary to meet legal, accounting, dispute-resolution, warranty, or other legitimate business requirements.

Sharing of Information

HAMEL Kepong may use authorised service providers that support our website, hosting, communications, security, customer service, and approved advertising measurement activities.

Personal information should only be shared where reasonably necessary for an authorised purpose.

HAMEL Kepong does not sell customer personal information.

Embedded Content

Pages on this website may include embedded content such as videos, images, maps, or other third-party services.

Embedded content from other websites may behave in the same way as if the visitor had visited those websites directly and may be subject to those providers’ own privacy practices.

Data Protection

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Your Privacy Choices

You may contact HAMEL Kepong if you would like to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Ask questions about how your information is used
• Withdraw optional consent where applicable
• Request deletion of personal information where applicable

Changes to This Privacy Notice

HAMEL Kepong may update this Privacy Notice when our website, business processes, technology, or privacy practices change.

The latest version will be published on this page together with its effective date.

Contact Us

HAMEL Kepong Flagship
10, Jalan Kepong Usaha 2,
Kawasan Perusahaan Kepong,
52000 Kuala Lumpur, Malaysia

Phone / WhatsApp: +60 17-549 5496
Website: https://hamelkepong.com